Party Central FAQ
Planning a party should be fun, not stressful. Below you'll find answers to our most common questions about booking, delivery, setup, safety, weather policies, and event requirements. Our goal is to make the entire rental process simple, transparent, and worry-free so you can focus on enjoying your event.
Fully Insured & Safety Focused
Straight Forward Pricing
Family Owned & Operated
20-Mile Free Delivery
Booking Questions
How far in advance should I book?
Yes. We recommend booking as early as possible, especially for weekends and holidays. Popular inflatables and experiences can reserve several weeks in advance during peak season.
Is a deposit required to reserve my rental?
Yes. A deposit is required to secure your reservation. Your equipment is not reserved until the deposit and rental agreement are completed.
When is the remaining balance due?
The remaining balance is typically due before or at the time of delivery depending on the booking method.
What payment methods do you accept?
We accept major credit and debit cards through our secure online booking system. We also accept cash, Venmo and pre-approved checks.
Can I change my rental after booking?
Yes, changes can often be made depending on equipment availability. Please contact us as soon as possible if you need to modify your reservation.
Can I add items to my order later?
Yes. Many customers add items such as tables, chairs, foam parties, or concessions after booking.
Do you offer weekday discounts?
Yes. Weekday rentals are often discounted compared to weekend pricing
Delivery & Set Up
What time will my rental be delivered?
Standard day rentals are typically delivered by noon on the day of your event unless otherwise requested.
What time will my rental be picked up?
Most rentals are picked up the following day, allowing extended overnight use. Exact pickup times cannot always be guaranteed unless scheduled in advance.
Do I need to be home for delivery?
We recommend someone be present to confirm placement, but in some cases setup can be completed without the renter present if arrangements are made ahead of time.
Do I need to be home for pickup?
No. As long as we have access to the equipment, pickup can occur without the renter present.
Is setup included in the rental price?
Yes. Our team handles setup, safety inspection, and takedown.
How long does setup take?
Most setups take approximately 15β30 minutes depending on the equipment and location.
How wide does my gate need to be?
Most equipment requires at least a 36-inch gate opening to access the setup area. For larger inflatables a larger gate opening may be required.
Do you deliver to parks?
Yes, but many parks require permits and special arrangements. Customers are responsible for securing permission and verifying power availability. We also require our staff oversee our rentals when not on private property, an additional hourly fee may be required for staffing.
What if my yard has hills or slopes?
Mild slopes are usually fine, but the setup area should be reasonably level for safe operation.
Space & Power Requirements
How much space do I need for an inflatable?
Each inflatable has specific space requirements. We recommend allowing at least 5 feet of clearance on all sides and overhead. If in doubt, please confirm exact measurements prior to booking.
Do I need overhead clearance?
Yes. Please ensure there are no tree branches, power lines, or structures above the setup area.
Can inflatables be set up on concrete?
Yes. When stakes cannot be used, we secure inflatables with sandbags or concrete anchors. These may be an additional charge, please confirm before booking.
Can inflatables be set up on grass?
Grass is the preferred surface for most inflatable setups.
Can inflatables be placed indoors?
Yes, provided the building has sufficient ceiling height and space. There will also need to be door openings that allow room for delivery. We cannot deliver where stair access is required.
Do I need to provide electricity?
Yes. Most inflatables require a standard 110-volt outlet within about 100 feet of the setup area.
Do you provide extension cords?
Yes. We bring commercial-grade extension cords and blowers needed for operation.
What if I donβt have electricity available?
Generators can be rented if electricity is not available at the event location.
Safety
Are your inflatables safe?
Yes. Our inflatables are commercial-grade, regularly inspected, and set up according to safety guidelines.
Are inflatables cleaned between rentals?
Yes. Every unit is thoroughly cleaned and sanitized between each rental.
How are inflatables secured?
Inflatables are anchored using heavy-duty stakes or sandbags depending on the setup surface.
Are shoes allowed inside the inflatable?
No. Shoes must be removed before entering to prevent injuries and damage.
Are food and drinks allowed inside?
No. Food, drinks, candy, gum, and sharp objects should never be brought inside the inflatable.
Can adults use the bounce houses?
Some inflatables allow adults depending on the size and weight limits.
How many kids can play at once?
Capacity varies by inflatable and age group. Our staff will provide guidelines during setup.
